Collection of Personal Information

Epoxy Boss Florida LLC ("Epoxy Boss Florida," "we," "our," or "us") collects information you voluntarily provide when requesting an estimate, contacting our company, submitting an online form, scheduling a consultation, subscribing to marketing communications, requesting customer support, or otherwise interacting with our website.

Personal information may include:

• Name
• Email address
• Telephone number
• Property address
• Billing address
• Project information
• Photographs you provide
• Payment information (processed securely through third-party payment providers)
• Any additional information you voluntarily submit.

We also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Internet service provider
• Referring website
• Pages visited
• Date and time of access
• Time spent on our website
• Clickstream and website interaction data
• Cookie identifiers and similar technologies.

This information helps us improve website performance, maintain security, analyze website usage and enhance the customer experience.

How We Use Your Information

Epoxy Boss Florida uses your information only for legitimate business purposes, including:

• Providing estimates and project consultations
• Scheduling installations and inspections
• Responding to inquiries
• Processing payments
• Managing customer accounts
• Performing warranty administration
• Improving customer service
• Operating and maintaining our website
• Sending appointment confirmations
• Providing project updates
• Sending promotional communications when permitted by law
• Conducting internal business analysis
• Improving our products and services
• Preventing fraud and maintaining security
• Complying with legal obligations.

We process personal information only as reasonably necessary to provide our services.

Sharing of Personal Information

Epoxy Boss Florida does not sell your personal information.

We may share information only with trusted service providers that assist us in operating our business, including:

• Payment processors
• Website hosting providers
• CRM and scheduling software
• Marketing service providers
• Email communication platforms
• Analytics providers
• Professional advisors
• Insurance providers
• Government agencies when legally required.

These third parties may access personal information only to perform services on our behalf and are contractually required to maintain appropriate confidentiality and security.

Cookies and Tracking Technologies

Our website uses cookies, pixels and similar technologies to improve functionality, personalize your experience, analyze website traffic and measure advertising performance.

Cookies may remember your preferences, improve website navigation and help us understand how visitors use our website.

You may configure your browser to refuse or delete cookies at any time. Certain website features may not function properly if cookies are disabled.

Our website may also use services such as:

• Google Analytics
• Google Ads
• Meta Pixel (Facebook)
• Microsoft Clarity
• Other marketing and analytics platforms.

These services may collect information in accordance with their own privacy policies.

Marketing Communications

If you choose to provide your contact information, we may send project updates, maintenance reminders, educational information, promotions or company news.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us directly.

Operational communications regarding active projects, warranties or customer service may still be sent when necessary.

Data Security

Epoxy Boss Florida maintains reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration and destruction.

Security measures may include:

• SSL encrypted website connections
• Secure payment processing
• Password-protected systems
• Restricted employee access
• Secure cloud storage
• Firewall and malware protection
• Regular software updates.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, fulfill contractual obligations, comply with legal requirements, resolve disputes and enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request information regarding how your data is used
• Withdraw consent where applicable
• Opt out of certain marketing communications.

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Third-Party Websites

Our website may contain links to third-party websites. Epoxy Boss Florida is not responsible for the privacy practices, security or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Legal Disclosure

We may disclose personal information if required to do so by applicable law, court order, subpoena, governmental request or when we reasonably believe disclosure is necessary to:

• Comply with legal obligations;
• Protect our legal rights or property;
• Prevent fraud or unlawful activity;
• Protect the safety of our employees, customers or the public; or
• Enforce our Terms and Conditions.

Changes to This Privacy Policy

Epoxy Boss Florida reserves the right to update or modify this Privacy Policy at any time. Changes become effective upon posting the revised policy on our website. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

Contact Information

Epoxy Boss Florida LLC
Dania Beach, Florida
Phone: (954) 288-2569
Website: https://epoxybossflorida.com
Email: epoxybossflorida@gmail.com